Effective date: 01/01/2025
1. Introduction
Welcome to Punarjani Ayurvedic Clinic (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, disclose, and protect personal data when you access our website (https://www.punarjani.ae/) (“Website”), visit our clinic, make appointments, or otherwise engage with us.
2. What personal data we collect
We may collect the following types of personal data:
- Contact information: name, phone number, email address, postal address.
- Appointment / clinical information: date of appointment, practitioner details, treatment plan, health history, medical conditions, medications, allergies.
- Payment and billing information (as required for services).
- Website usage data: IP address, browser type, device information, pages visited, referral source, cookies and tracking technologies.
- Marketing and communication preferences: whether you consent to receive newsletters and promotional material.
3. How we collect personal data
We collect data when you:
- Submit an appointment request via our Website or in-person at our clinic.
- Fill out registration or consent forms before treatment.
- Communicate with us via email, phone, WhatsApp or other channels.
- Browse or use our Website (automatically through cookies or tracking technologies).
- Subscribe to newsletters or other offers.
4. Use of personal data
We use your data for the following purposes:
- To provide you with clinic services, treatments and follow-up care.
- To manage appointments, billing and payments.
- To send you updates, newsletters or promotional offers if you have consented.
- To improve our Website’s functionality, content and user experience.
- To comply with legal and regulatory obligations (for example healthcare records retention, medical insurance).
- For internal analytics and business development to enhance the quality of our services.
5. Legal basis for processing
Under applicable laws (including UAE data protection frameworks) we rely on one or more of the following bases:
- Your consent.
- Performance of a contract (i.e., provision of clinical services).
- Compliance with a legal obligation.
- Our legitimate interests (such as improving our services), except where such interests are overridden by your rights.
6. Disclosure of personal data
We may disclose your personal data to:
- Our staff and practitioners who need it to deliver your treatment.
- Third-party service providers such as payment processors, IT and hosting providers, marketing platforms, analytics providers — always under confidentiality obligations.
- Insurance providers or regulatory bodies when required by law.
- In the event of a merger, sale or reorganisation of the clinic, the incoming entity may receive your data (under the same obligations).
We will not sell your personal data to third parties for their own marketing purposes.
7. International transfers
Your data may be stored or processed outside the UAE (for example via cloud service providers). When we do so, we ensure appropriate safeguards are in place to protect your data consistent with applicable laws.
8. Data security and retention
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction.
We retain your personal data for as long as necessary to provide you services, or to comply with legal obligations (for example medical-records retention). After that period we will securely delete or anonymise your data.
9. Cookies and tracking technologies
Our Website uses cookies and similar technologies to track usage, improve site performance and deliver personalised content. You can control or disable cookies through your browser settings; however, doing so may affect your access to certain features of the Website.
10. Your rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data (subject to retention requirements).
- Withdraw your consent where consent is the basis for processing.
- Object to or restrict certain processing activities.
- Request data portability.
- Lodge a complaint with a relevant supervisory authority.
If you wish to exercise any of these rights, please contact us at info@punarjani.ae or call +971 4335 7724.
11. Children’s privacy
Our services are intended for adults. We do not knowingly collect personal data from children under the age of [16 or appropriate age] without parental or guardian consent. If you believe we have collected such data, please contact us and we will take appropriate steps.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” will reflect the date of the latest revision. We encourage you to review this page periodically. Your continued use of our Website or services after changes constitutes your acceptance of the updated policy.
13. Contact us
If you have any questions about this Privacy Policy, please contact
Punarjani Ayurvedic Clinic
Email: info@punarjani.ae
Phone: +971 4335 7724
Address: Shop no. 4, G floor, Al Nazr plaza building, Near Oud Metha metro exit 1, Dubai, United Arab Emirates